The main purpose of all business organizations is to provide goods and services to its customers and make reasonable profit. In this process the business firm undergoes lots of procedures and statutory obligations in doing business and they have to execute business contracts by specifying the terms and conditions and other clauses. And then they start executing these contracts during their business ventures. All contracts does not become successful and some end in business litigation which involves a lot of expenses and end in legal battle. To avoid all these business litigation the organization has to clearly mention their terms and conditions in the contracts of their customers in the beginning itself and then monitor whether these terms and conditions are met by them. And to minimize the past dues they should follow up with the customers periodically and see that the dues are paid promptly without delay.
Communicating with the customers and understanding their problems goes a long way in maintaining a cordial relationship. This will reduce the cost of collecting the dues legally in future. Motivating the customers to achieve their targets by offering various incentive schemes by the business organization is done on a large scale nowadays. Internet has come a long way in connecting potential customers who have litigation problems with attorneys who are always eager to help them.